Contact Shamrock Chimney

Multiple Ways to Reach Us

We make it easy to get in touch because we know chimney issues don’t always happen during business hours. Here’s every way you can reach Shamrock Chimney:

Phone

Calling is the fastest way to reach us during business hours. You’ll speak with a real person who can answer your questions, provide initial guidance, and schedule your appointment. After hours, leave a voicemail and we’ll return your call first thing the next business day. For emergencies, our after-hours line connects you directly with a dispatcher for same-day service.

Text Message

Prefer texting? Send us a text at the same number. Text is great for sending photos of your chimney — a picture of visible damage, cracking, or water staining helps our team assess your situation before we arrive. Text messages are monitored 7 days a week.

Email

Email is ideal for detailed project descriptions, attaching multiple photos, or requesting information when timing isn’t urgent. Send your inquiry to info@shamrockchimney.com and we’ll respond within one business day with a thorough, helpful answer — not an automated template.

Online Form

Use the form above to submit your request at any time. Include as much detail as possible — the type of chimney or fireplace, the issue you’re experiencing, your location, and your preferred contact method. We’ll follow up within one business day.

What to Have Ready When You Contact Us

To help us provide the most accurate information and fastest service, it’s helpful (but not required) to know:

• Your chimney type: Masonry (brick or stone), factory-built (metal), or unsure
• Your fuel type: Wood-burning, gas, oil, pellet, or unused
• The issue: What you’re experiencing — smoke problems, visible damage, water leaks, odor, animal sounds, or just due for routine service
• Last service date: When your chimney was last swept or inspected (approximate is fine)
• Your location: City and state so we can connect you with the right local team

Don’t worry if you don’t have all this information — our technicians are trained to diagnose problems on-site. Any details you can provide simply help us prepare and provide a more accurate initial assessment.

Emergency Situations

If you’re experiencing any of the following, call us immediately — these are emergency situations that require same-day professional attention:

• Active chimney fire: Call 911 first, then call us for post-fire assessment and stabilization
• Carbon monoxide alarm activation: Evacuate immediately, call 911, then call us for chimney and appliance inspection
• Sudden structural damage: Bricks falling, chimney leaning, or visible structural failure
• Storm damage: Lightning strike, wind damage, or fallen tree impact to your chimney
• Active water intrusion: Water pouring through your chimney into your home during or after rain

Our emergency vehicles carry assessment tools, temporary repair materials, and weatherproofing supplies — so we can stabilize the situation on the first visit and prevent further damage while permanent repairs are planned.

Our Response Promise

When you contact Shamrock Chimney, here’s what you can count on:

• Every inquiry receives a personal response — not an automated template
• Response within one business day for all non-emergency contacts
• Same-day dispatch for emergency situations
• Honest answers — if we can solve your problem over the phone, we will
• No high-pressure sales tactics — ever
• Transparent pricing discussed before any work begins