Privacy Policy | Shamrock Chimney

Effective Date: March 6, 2026

Last Updated: March 6, 2026

This Privacy Policy describes how Shamrock Chimney (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit shamrockchimney.com (the “Site”) or interact with our services. By using the Site, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

Submit a contact form, quote request, or scheduling form
Call a phone number listed on our Site
Send us an email or text message
Sign up for newsletters, promotions, or service reminders
Apply for financing through our third-party financing partner

This information may include your name, email address, phone number, street address, zip code, property details, service needs, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

IP address — used for analytics, geographic service routing, fraud prevention, and security
Device and browser information — browser type, operating system, screen resolution, device type
Usage data — pages visited, time on page, click paths, referring URL, exit pages
Location data — approximate geographic location derived from your IP address
Cookies and tracking technologies — as described in Section 3 below

1.3 Information from Third Parties

We may receive information about you from third-party sources including advertising platforms, analytics providers, lead generation services, and public databases. This information may be combined with information we collect directly from you.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and service requests
Schedule and confirm service appointments
Send appointment reminders via SMS, email, or voice call
Provide customer support and follow-up communications
Send promotional offers, seasonal reminders, and marketing communications
Analyze Site traffic and usage patterns to improve our Site and services
Run targeted advertising campaigns and retargeting
Measure advertising effectiveness and marketing attribution
Detect and prevent fraud, spam, and security threats
Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies on our Site. By continuing to use the Site, you consent to our use of these technologies.

3.1 Matomo Analytics

We use Matomo (formerly Piwik) for website analytics. Matomo collects data about your Site visit including pages viewed, time on site, referral source, browser type, screen resolution, and approximate geographic location based on your IP address. Matomo data is processed on servers we control and is not shared with third parties. Your IP address may be anonymized in analytics reports.

3.2 Google Analytics

We use Google Analytics to analyze Site traffic and user behavior. Google Analytics uses cookies to collect information about how visitors use our Site. This information is transmitted to and stored by Google on servers in the United States. Google may use this data in accordance with its own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3.3 Facebook Pixel (Meta Pixel)

We use the Facebook Pixel (Meta Pixel) to measure the effectiveness of our advertising on Facebook and Instagram, to build targeted audiences for advertising, and to serve retargeting advertisements to people who have previously visited our Site. The Facebook Pixel collects data about your Site activity and transmits it to Meta Platforms, Inc. This data may include pages visited, actions taken (such as form submissions), and device information.

Through retargeting, you may see Shamrock Chimney advertisements on Facebook, Instagram, and the Meta Audience Network after visiting our Site. You can manage your Facebook advertising preferences at facebook.com/adpreferences.

3.4 Other Tracking Technologies

We may also use additional pixels, scripts, or tracking technologies from advertising partners, call tracking providers, and CRM platforms to measure marketing performance and attribution. These may include call tracking pixels, form submission tracking, and conversion tracking from various advertising platforms.

4. IP Address Collection & Use

We collect and log your IP address when you visit our Site. Your IP address is used for:

Website analytics and traffic measurement
Geographic routing to display locally relevant content, phone numbers, and service information
Fraud prevention and security monitoring
Advertising targeting and retargeting
Identifying approximate geographic location (city/state level)

We do not use IP addresses to identify you personally unless required by law or to protect our Site from malicious activity.

5. SMS, Voice & Communications Consent

By providing your phone number through any channel — including website forms, phone calls, text messages, or third-party platforms — you provide express written consent to receive:

SMS/Text messages: Appointment confirmations, reminders, service updates, follow-up messages, review requests, and promotional offers
Voice calls: Service-related calls, appointment confirmations, follow-up calls, and promotional calls
Automated communications: Messages delivered via auto-dialer, pre-recorded voice, or automated text systems

Message and data rates may apply depending on your carrier plan. Message frequency varies based on your service activity and marketing preferences.

Opt-out: Reply STOP to any SMS message to unsubscribe from text communications. To opt out of voice calls, inform any team member during a call or contact us in writing. Opting out of communications does not affect any existing service agreement but may limit our ability to send appointment confirmations and service updates.

Consent to receive communications is not a condition of service purchase.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: Third-party companies that assist with scheduling, CRM, email, SMS, call tracking, payment processing, and financing
Advertising partners: Platforms like Google and Meta for advertising targeting, measurement, and retargeting
Analytics providers: Services that help us understand Site traffic and user behavior
Marketing agencies: Third-party agencies that manage our digital marketing, advertising, and online presence on our behalf
Legal requirements: When required by law, court order, or governmental regulation
Business transfers: In connection with a merger, acquisition, or sale of assets

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information from service inquiries is retained for customer relationship management and marketing purposes unless you request deletion.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Children’s Privacy

Our Site and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Your Rights & Choices

You may:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications at any time
Disable cookies through your browser settings (note: this may affect Site functionality)

To exercise any of these rights, contact us or email us at the address listed below.

12. Changes to This Policy

Shamrock Chimney reserves the right to update this Privacy Policy at any time. Changes are effective immediately upon posting to the Site. The “Last Updated” date at the top of this page indicates when this policy was last revised. Your continued use of the Site after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our website or call us at the number listed on our Site.